1: Introduction to Medical Assisting Overview of Medical Assisting Roles and Responsibilities of a Medical Assistant Legal and Ethical Considerations in Healthcare Healthcare Settings and Team Dynamics Certified Medical Assistant 

Unit 2: Patient Interaction and Communication Effective Communication Skills Patient Education and Engagement Managing Telephone Calls and Scheduling Cultural Competency in Patient Care 

Unit 3: Basic Clinical Procedures Vital Signs: Techniques and Importance Medical History Taking Introduction to Patient Examination Basic First Aid and CPR (Certification) 

Unit 4: Medical Office Administration Medical Records Management Basic Principles of Health Insurance Appointment Scheduling and Office Logistics Medical Billing Basics 

Unit 5: Introduction to Laboratory Procedures Safety and Compliance in the Lab Collection, Processing, and Handling of Specimens Performing Basic Laboratory Tests Understanding Lab Results 

Unit 6: Advanced Clinical Procedures Pharmacology Basics for Medical Assistants Administering Medications: Routes and Techniques Assisting with Minor Surgery EKGs and Other Diagnostic Procedures 

Unit 7: Specialized Medical Assisting Practice Overview of Common Specialties (Pediatrics, Cardiology, Orthopedics, etc.) Role of MA in Specialized Practices Specialized Equipment and Procedures 

Unit 8: Patient Care Considerations Chronic Disease Management Nutrition and Wellness Counseling Mental Health Basics 

Unit 9: Advanced Administrative Skills Advanced Billing and Coding Health Information Technology and EHRs Managing Practice Finances 

Unit 10: Professional Development Continuing Education and Certification Job Search Strategies for Medical Assistants Professional Ethics and Growth